Introduction
Government departments, agencies, and public bodies across the United Kingdom (U.K.) — whether they be Central, or Local — face a digital transformation imperative. Increasingly sophisticated digital services provided by the private sector have raised both citizen and staff expectations of government. For many departments legacy IT stacks and inflexible budgetary requirements stand in the way of meeting these expectations. Furthermore, the convergence of multiple industry-disrupting “mega-trends,” including cloud, IoT, mobile, and big data, has led to an explosion of connectivity end points, complicating the path towards a truly digital U.K. Government. If harnessed, the U.K. Government has the potential to not only set the standard when it comes to citizen experiences globally, but also increase the operational efficiency and overall user experience for employees.
